So cross. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. We often link to other websites, but we can't be responsible for their content. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. Can I request a ticket cancellation/change on behalf of another passenger? Thank you for booking with Direct Ferries. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Please note: prices rise as space becomes less available. No personal touch. Phone. Traveler beware. The prizes changes after you first buy the ticket. Download the Direct Ferries app or manage your booking online through My Account. Each ferry company has its own cancellation policy. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. pack jumper cables, ice scraper, warm clothing, snacks and water. Appalling customer service. Point blank refused and they sent a refund without any messages to inform me. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. They charged me 79.00 to cacel a booking. Heres to fair winds on our crossing! It is also important to mention that open tickets are usually non-refundable in case of cancellation. Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? It is impossible to contact them and they are basically holding my money! Really poor service - i would have nothing to do with this company. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. The reservation is only related to It may not display this or other websites correctly. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. I could find no way to contact other than amendment. having to cancel the chair, which then allows you to book a cabin. due to bad weather conditions, strikes, etc.). When making the booking on a Condor ferry I found that a charge of 7.99 had been added. WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. not great. Please don't hesitate to contact us, if you have any queries. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. It goes against our guidelines to offer incentives for reviews. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? The most USELESS COMPANY EVER!!!! According to Desaru Coasts website, therell also be a bus station coming soon. I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. How can this be possible. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. Please send any questions or comments to: help@poferries.com or submit an enquiry. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. I have NOT picked up my ferry tickets. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Prices are life and always changing. Kind regards, Maya from Direct Ferries. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. I will never book with this company again and I advise others to steer clear. three hours for a journey of between eight and 24 hours. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. Please send any questions or comments to: help@poferries.com EVER! Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. Please use the contact form on our website to request a ticket change. Thank you for booking with Direct Ferries. Don't really get your point. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. So now I just lost my money, because of their incompetence. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. What if I don't know the plate number of my rental car? For account users: To log into your account click the sign in link at the top of. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund I immediately tried to cancel but of course they are refusing to allow that. WebThe easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. JavaScript is disabled. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Find ports, routes and lots of useful information to help you plan your trip. My original booking included the ability to change my booking. If I misspell my name, is correction required? WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. Could be a little clearer to help new customers. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. P&O Ferries I am writing to seek your support and look at this matter with sensitivity and compassion. I had the same problem with P&O and vouchers. I made reservations. What terms and conditions apply on my ferry ticket? Losing hope though Dont bother! Washington State Ferries. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. I tried to amend my booking several times. Have a browse through our website and use our simple ferry booking You can also discover ports and routes available. Thank you for booking with Direct Ferries. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. (I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. I will never use this company again Report this review Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. Here are 8 tips for writing great reviews. Booked Algeciras to Tangier Med recently using FRS. We booked with Direct Ferries, tried to amend it a few weeks before travelling. The booking process was smooth and simple to follow. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. Rent-to-own and financing options allow you to get the trailer you need within your budget. These hydro boost systems are even smaller than the 12' boosters in use currently. The website was setup easily and everything worked fine. Tripadvisor performs checks on reviews. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. Date of experience: March 2022. There was nothing from you at all. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. What are the refund/exchange policies in light of the current situation. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. I will avoid any dealings with them again. Not using e-file? like what ? Thank you for booking with Direct Ferries. You will save yourself money and hassle by booking direct. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. Book your ferry tickets with Direct Ferries. shocking service. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration.

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