If it's not been used for a while, it might need charging. They cannot show error codes. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). If this does not work, replace the console. For example, only standing with one foot on your hoverboard can cause some models to beep. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. You feel the scooter lose power and your inertia throws you forward. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Is a fire hazard. . How to restore default settings on GOTRAX GXL V2. I have updated my review from 1 star to 3, and will update again . If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. $799.00. Need help troubleshooting a scooter issue? Its possible that you got a defective battery. After fully charging, I prepared for the first ride with the new parts. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. 3. I am on the hook to pay for shipping to send back their poorly made products. Post adapter arcing when plugged in. Mine out of the box has this metal grinding sound coming from the back. But some parents may balk at spending more than $100 on an electric scooter. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. This scooter is giving a E3 Error code and the manual simply states to replace the console. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. If all of them work normally, then you need a new charger. I've had mine for almost two weeks now, and have not experienced these issues. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. Turn the key or power switch on and engage the throttle all of the way. . Find your product below and click the link to be directed to the specific information for troubleshooting. New Safe Step Technology - Both feet must be placed on the . If it is hard to install, stop and inspect the consoles pins under the head unit. Did you find it helpful? 0000047449 00000 n What did the brake pad rubbing sound like? Grab the new battery pack and ensure that your are installing the battery pack correctly. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Scary at first. Of course, you could also have an issue with your battery. Happy to help! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thank you GoTRAX for fixing my 7 year olds birthday gift! This problem could be caused by many different things. Make sure the petals are level with each other and on a flat surface. Will this problem come back? error: In the next video we will show the complete repair, reassembly and testing. Store the screws and hook in a safe location for later use. 0000000016 00000 n I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . (If you see an issue, please stop and consult a technician before proceeding.). Press question mark to learn the rest of the keyboard shortcuts. 21E, 22E, 25E, and 30E - Replace console to fix error code. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. Do you think most of the lower-priced scooters are having these problems? When you connect the charger to the hoverboard it will turn red to let you know it is charging. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Range: 4 miles (est) Max. In this video we take a look inside a GoTrax G2 Scooter. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. Front wheel cover scraping wheel - easy fix but annoying. {k-m3gKjx This scooter is giving a E3 Error code and the manual simply states to replace the console. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. This is one of the most common problems we hear about, so it's always worth checking first. Has expected us to be scooter technicians to diagnose the problems. 0000002873 00000 n If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. Include an image for extra impact. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! Learn more about your GOTRAX from full overviews and specs to troubleshooting. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . When GOTRAX GXL V2 display is blacked out you can release Power Key. Has refused refunds. Looking For The Best Lock For An Electric Scooter? I have had it for over a month now and have had zero problems with it. I didn't realize my tires were about half the recommended psi. 0000002170 00000 n 110 0 obj <> endobj xref Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Then plug your charger cable into both ends and leave it overnight. The motor does make some noise when first accelerating but goes away. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. 20 MPH Max speed and durable 10 . I tried these fixes and the problem got solved. If your Gotrax hoverboard will not turn back on you are experiencing an issue. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. Visit the Gotrax . So far I've got about 60 miles on it. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. There is no doubt that hoverboards are a popular and fun way to get around. . If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Yes, you read that right. Create an account to follow your favorite communities and start taking part in conversations. Reply, Took mine to the local bike shop. Take care of your ride so it can take care of you. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). If your Gotrax hoverboard will not turn back on you are experiencing an issue. Please Note, some electric scooters share error codes. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! This is telling you the charger is working. It will display all specifications more visibly. You will see the LED lights start to flash. It's a 36V 6 Ah battery that offers higher performance. 0000001330 00000 n GOTRAX - F5 Electric Bike . Turn the key or power switch on and engage the throttle all of the way. These are as follows. Test The Battery Pack On A Scooter That Runs. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. You may want to check your fuse box to see if any fuses are blown. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. When you plug your charger into the wall, the indicator light will turn green. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. The key is to build your own vehicle with its own motor coil wire. If that doesn't work, email support. Visit our Battery Pack Load Testing Guide. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. If you experience problems with any of these models of e-bike file a claim below. 0000002509 00000 n There are many possible reasons why your Gotrax hoverboard is not balancing. Fix stuck GOTRAX GXL V2. When you plug your charger into the wall, the indicator light will turn green. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. This is a few specific actions that act as a reset for your board and can fix many common issues. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. 0000001444 00000 n Of course, with any new or growing technology there are often hiccups along the way. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. Watch out world! If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. Once you ensure the position is correct, gently slide the pack into the tiller. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Make sure that these are not punctured if they are air-filled. Of course, you could also have an issue with your battery. 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Learn more about your GOTRAX from full overviews and specs to troubleshooting. For example, only standing with one foot on your hoverboard can cause some models to beep. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Gotrax recommends 3-4 hours for charging time. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Therealjondotcom 3 yr. ago. bay_blade2000 3 yr. ago That's not what I am saying at all. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. Once you ensure the position is correct, gently slide the pack into the tiller. All I've done is adjust the brake pads to prevent rubbing. Codes often have simple solutions and we are here to assist. Scooter is in the dumpster. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. For further repair and troubleshooting help please visit our repair help area. The odometer illumination was bright. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. You will see the LED lights start to flash. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. Gotrax has also added a longer battery life. I try and ride economical to maximize range and durability. As you can see here I was able to do it with my fingers. E5 - Replace controller / replace entire product. An awesome member of our community made this guide. I'll monitor the post to see if these are isolated or widespread. In all cases the company has been slow to respond. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. Cruise control automatically goes on every time when riding. - Very dangerous as you can be cruising along and the motor completely shuts off.

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